Dreams. Desires & Concerns–We Listen to You!

By Hank Schrader, USMA ’71, Europe Destination & Europe River Cruise Expert

http://www.dreamdestinations.com

To us, you are special and important.  You have travel dreams, desires and concerns and are looking for answers and solutions.  Well, you have come to the right place—Anne and I are eager to hear what you have to say—we actively listen to you!

So, why is this so important for your travels—the more we know what you like and dislike, the better a trip we can plan and provide to you.  So, let’s explore this important topic together.

Dreams

We all have dreams.  Most of us have several places we want to travel and see.  I’ll bet right now you could close your eyes and see a vacation spot—maybe you looked on our website, or our Pinterest page, or you regularly read this blog—we hope we have added some destination inspiration for you.  OK, it may have been another source for your travel inspiration, but the key is you do have at least one dream destination and hopefully more.

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Regan proposes to Megan on an ocean cruise at Tulum, Mexico

Your dreams lead to anticipation and excitement—I want to go there!  But dreams can become reality if you just reach out to us.  As many of you have told us, our company name says it all—Dream Destinations.  The really good thing about dreams is they can change and mature as you do.  Go ahead, let you imagination run wild and then let us try a match your dreams to a great vacation.  Keep on dreaming—we will be ready to help when needed!

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I always dream of going to Versailles–a treaty that ended WWI and a sumptuous  palace–finally made it there–what an experience!

Desires

There are certain items each of us desire when we travel. Travel is an exciting, emotional business with great life changing experiences and many benefits but when there is a lot of money on the line, we have to get it right so you get the best possible value for your money.  Part of getting right is our experience and credibility (22+ years in business; numerous professional certifications and specialty designations; first-hand knowledge of the desired trip; and great industry vendor contacts) but it is really about building trust and a partnership.

Partners add value so both win. Thinking back to my high school football coaching career, my focus was on developing players to be their best by being demanding yet caring so we could win games.  It was about the relationship and trust.  

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Coach Schrader teaches his defensive players in preparation for the 3A Championship Game in 2001–we won it all!

Travel experiences are no different—there are a lot of options but finding the best fit is like coaching—it is both an art and a science. The science of travel is the trip offered by the vendor.  The art is matching the right client to the right trip.  First, we start with the goal of the trip—what does the client want to experience?  What do you desire to see, do, stay and eat?  Does one factor outweigh another?  What is the deal breaker?  Does it have to be on a certain date or is there flexibility on the time of year?  Once we have all the desires for your trip out in the open, we can now match those desires to trip.  The outcome will be great experiences that will make you feel awesome and will create great stories when you return home.  Trust me, travel desires filled is a great thing!

Concerns

Travel is exciting but it also brings concerns—there is a certain what if factor on every trip, no matter how experienced or well prepared a traveler is for any trip.  I think the goal of ever trip should be to get the best possible vacation, despite the obstacles, concerns and constraints of what is possible.  Never forgetting the goal, the second part is to obtain the goal trip, given the constraints of real life (time available, cost, a trip offered at the desired time of travel by the desired vendor, etc.).  It is a balancing act that requires just the right touch—what is the solution to the problem?

It should be easy—we should do the hard work for you and alleviate as many concerns as possible.  It should be hassle free for you—just follow the plan we created for you.  It should avoid situations that make you so uncomfortable you are afraid to go and do and experience.  And most of all, it should be fun, as we have addressed all your concerns and found a solution that puts you at ease.

Listening—the key to getting your trip right

One professional travel advisor trait that Anne and I have in great abundance, is the ability to listen to exactly what you are looking for in a trip.  Perhaps it is the most important trait for an effective travel advisor.  We ask a lot of questions and LISTEN—not only what is said but not said.  Each question has a purpose and gets us closer to the right vacation for you.

Our listening methods include concentrating on exactly what is said by you, understanding what you are saying, responding with sounds ideas and remembering what you said when we plan a trip for you.  Some have labeled this active listening, but I think it is really part of a good partnership—you trust us to find the right trip and we trust you to tell us exactly what you desire for your trip.  We can’t do our part without listening carefully to what you want or say. 

Don’t worry if you can not exactly express what you want–part of our job is to understand the intent of the vacation.  In my military days, we called this the commander’s intent–what was the objective that needs to be achieved.  Just listening to you and expressing back your intent will solve this problem–it is our job to get this out of you.

If we listen closely and use our skills as professional travel advisors, you will get a great vacation.

My Final Thoughts

Do you feel sometimes you are not heard?  We hope this never happens to you in our dealings with us.  Tell us your dreams, desires and concerns—we will listen and find you the right trip.  Let’s form a great partnership—are you in?

We are travel experts, ocean and river cruise experts, and Europe destination experts.  We have first-hand-knowledge of almost anywhere you want to visit in Europe.  We know our products and the vendors who sell them to you.  We have designed special tours for dozens of clients, led several and will continue to find just the right vacation that will exceed your expectations.

When you are spending your hard-earned money for a vacation, you want an advisor who can match you with the right trip.  You want someone who will understand your expectations and fuel your anticipation (or excitement) to get you the best possible trip experience.  And, you want someone who can help you with the decision making process.  We think we have all these qualities.

Whatever your Dream Destinations are, we are here to help you get the best possible vacation based on what is important to you!  We will provide you high quality, expertly planned travel.  Please give me a call 713-397-0188 (Hank) or email me at hschrader@dreamdestinations.com.  We want to help you:  Savor life…make memories…Visit Dream Destinations!  Your journey begins here!

Hank Schrader
Hank Schrader

HANK is a certified Western European Destination Specialist (DS) who has been traveling to Europe for 45 years.  He is also an Accredited Cruise Counselor (ACC), conferred by the Cruise Line International Association (CLIA).  This recognized expert in cruise and leisure travel is a retired Army Officer, and taught World Geography for 8 years.  He is a `71 graduate of West Point and has earned 2 master’s degrees.   His other Certifications:

  • AmaWaterways River Cruise Specialist
  • Viking River Cruise Specialist
  • Scenic River Cruise Specialist
  • Emerald Waterways  Specialist
  • Avalon Waterways Specialist
  • Brit Agent
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How Can We Make Your Day Better?–Our Goal for 2017!

By Hank Schrader, USMA ’71, Europe Destination & Europe River Cruise Expert

We just returned from our 12th Europe River cruise on AmaWaterways and had a wonderful time.  A large part of why we had such an enjoyable cruise was the crew and how they took every opportunity to make each day better.  After working 20 years as a military officer, graduating from West Point in 1971, and coaching high school football for 16 years, I really think I understand what makes an organization great.  The simple answer is teamwork with the right chemistrySo, our goal for 2017 is to try to help all by making their day better—even more than past years.  To help you understand our emphasis, I liked to tell you about 2 organizations that have the right chemistry—AmaWaterways and my 2001 Bellevue Wolverines Washington State High School Championship Football team and how both have made us better travel advisors. 

And, I’d like to thank my wife Anne, who reminds me every day that I need to deal with our clients with the “How can I make your day better” spirit.

AmaWaterways

From top to bottom, AmaWaterways just does it right.  There is a real emphasis on working together and it shows in all they do.  I will tell you about the crew shortly, but the total organization, that works so hard to deliver good travel experiences, deserves recognition.  Yesterday was a great example of how good companies work with us to help our clients have better vacations. 

I called them 3 times to help our clients.  First , for an already booked river cruise client, was a simple check of an air quote for our good friend—answered by friendly person who quickly supplied the info so I could help my client.  Second was a call to my group coordinator, Kristie, for a client to find a cruise that would work for a family celebration.  Not only did she find a great deal for me and the clients (saving my clients $1000 per person on the cruise we selected), she saved me considerable time by volunteering to email the group sales manager and set up my new group.  About 20 minutes later, I got a call from Christine, the group manager, who put together the contract for my group and within an hour all was ready for me to sign the contract.  About an hour later, I got an email from our Business Development Manager, Shelia, who congratulated me on the new group and offered any help she could.  I called to thank her and to catch up on her travels.  Not only did they help me, all treated me like a friend not a business partner, ask personal questions about our travel with Ama on our Christmas cruise.  Wow—three folks made my day better—do you think there is a lesson here for all of us?

Our recent experiences with the crew of the AmaCerto on our Christmas Markets cruise on the Enchanting Rhine route from Basel, Switzerland to Amsterdam, Netherlands was made special by how efficiently the crew took great care of us and how they did it with the “how can I make your day better” spirit.  While in the military, I went to work one day and came home 3 months later—a no-notice deployment.  Why do I tell you that?—the crew is on an 8 or 9 month deployment and they work 7 days a week often for 12-18 hours a day.  Yet every day, they greet you with the spirit—how can I make your day better.  Smiles, efficient service, real interest on who you are.  Everyone pulls together—great teamwork and good chemistry. 

Although they are all good, I’d like to provide a little insight to 2 folks who make our cruise better.  The first is Tania, from Croatia, who worked as a waiter in the dining room.  We have sailed with her on previous cruises but the pride and professionalism and cheerful manner just made every day better.  We got to meet her boyfriend (he is one of the chefs in the galley) late one night as they were taking a break after all their duties for the day were done for a quick visit onshore—they were just going out and we were returning.  Thanks, Tania—you made 7 days better for us. 

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Tania & Anne on our 2016 Christmas Markets Cruise

The second was the hotel manager, Martina, also from Croatia.  The hotel manager basically takes care of everything on board except sailing the riverboat.  Imagine managing the bar, dining and housekeeping every day for up to 164 guests and keeping all happy.  The hotel managers do not have a closed office to concentrate on their job—they sit at an open desk and are constantly interacting with crew and guests—constant interruptions.  Always smiling, helpful and never annoyed by the constant interruptions.  She helped us surprise the crew with pizza for all (I would be remiss to not mention our traveling companions, the Thomases, who once the learned of the plan, joyfully chipped in and paid half to honor the crew—class act folks!  Mark is a retired Master Chief who served his country for 33 years in the Coast Guard and Denise is Doctor of Nursing, great wine lovers, and even better traveling companions).  Good leaders earn the trust of their folks and it was very clear to us she had developed quite a team and all bought in—great job Martina!

Some pretty good lessons here—difficult conditions, handled with poise, can result in exceptional results–Thanks for making our 7 days better!  Anne and I need to deal with all with the same spirit—how can we make your day better?

The Bellevue Wolverines

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I was the defensive coordinator of the Wolverines for 2 years.  In my last year we won it all—the best 3A (second highest classification in Washington) high school team in the state of Washington.  We were 13-0.  But the real story is the teamwork and chemistry of all.  Football is a sport that no one ever does everything right every play.  It is a hard game and easy to get discouraged.  Working as a teacher and coach, I have heard just about every excuse you can imagine about why someone couldn’t get the task done.  Yet this group of 55 young men decided they were going to be champions and nothing was going to stand in their way.  No one pointed fingers, all accepted responsibility, all worked for the common goal, not individual glory.  There was respect for all.  We all worked for success by trying to be better every day.  The made each day coaching a joy—they made my day better by giving all they had and never anything I asked them to do was too much.  While they were a great team, the even better story is that all 55 graduated from college and have gone on to be successful in life—too cool for words!

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2001 Bellevue Wolverines–Washington State 3A Champions

The travel lesson here is that partnerships with our clients, where we work to get them just the right trip together, will result in experiences that will last a lifetime.  Just like when I was coaching, and I asked myself every day, how can I do this better, we must ask ourselves every day, how can we make our client’s trip better?  We also must work hard every day to become better at our jobs, so we can make our client’s trips the best they can be.  The more we can be involved in the total planning of the trip, offering wise suggestions to enhance the trip, making arrangements for all phases of their travel, and listening to their thoughts, will make their day better.

My Wife Anne

Every day, in our business, Anne reminds me to take care of our clients before I do any other task for our business and asks me about our clients and what they need for their upcoming trips.  She always is going the extra mile, worries about the smallest details, and has great ideas to deliver exceptional trips to all we help.  What she is really saying is “How did you make their day better?”  It is the guiding principle of our company. 

Thanks, Anne, for reminding me what is really important!

The Bottom Line

There is a lot to be learned from these two really good organizations.  Do our job well, do it cheerfully, work well in partnership with our vendors and clients, and try every day to improve.  Big challenge, but we thrive on getting it right.  I think our goal of “How can We make your day better” is a great way to welcome in 2017!  We hope you agree with us and will let us help in any way we can.

Happy 2017—May all your travel Dreams come true!

We hope this will inspire you to give us a call (Hank 713-397-0188) or send me an email (hschrader@dreamdestinations.com) so we can help you have a better day, plan a great trip for you, or visit Europe on a river cruise and help you:  Savor life . . . make memories . . . visit Dream Destinations!  Your journey begins here!

What I am Thankful For

by Hank Schrader, USMA ’71, Europe Destination Specialist & Europe River Cruise Expert

I have a lot to be thankful for.  Maybe after you read this, (please read it all, I think you will be glad you did), you might reach out to someone and tell them what you are thankful for—directly to them and maybe add a comment or two back to us.  We hope you do—nothing is better than hearing from you all!  So, here goes:

Our Family

First, and foremost my wife Anne.  Here it is short and sweet—I don’t say it as often as I should, but you have made my life AWESOME! 

Anne, Hank & Anne (Ft. Ord 1986) & Kelly, Anne & Hank Oct 10. 1987 (just before our wedding)

Our wonderful daughter Kelly, Matt (son-in-law) & Lissie (granddaughter) are a constant source of joy and wonderment—they are all really fun folks who are just good, hard working and it makes us very proud.  And, although I am incredibly biased, we have the best granddaughter in the world!

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Front Row, Lissie, Anne, Kelly (daughter), Back row Cody, Hank, Amber (niece) Mindy (niece) and Tom on the Carnival Triumph Cruise 2014

Anne’s sister, Missie, Mike (brother-in-law) & Ryan (nephew)—the adults are caring, involved folks in the community and their church, who also work hard yet have raised a great young man ready to go to college next year—this bright guy will be a huge success.  Great family!

Next up, the Nephew & Nieces. 

Mindy (niece), Tom (her husband) and Dustin & Dalton—another unique family—Mindy is serving her country in the Air Force and Dustin & Dalton are in college and will be assets to somebody in the future.  Tom is a great Dad—we are so proud of you all!

Amber (niece) & Cody (her husband)—young folks with a bright future—they love sports, are gracious and just easy to be around.  Because of folks like you, the future of our country looks very good.

Lance (nephew), Elaine (his wife) and Nolan & SamLance served his country in the 10th Mountain in Bosnia and now is a policeman and firefighter—does impressive sound like a good term to describe him?  Elaine is a dynamo working Mom, whose tales of the two boys, Nolan & Sam are hilarious.

And no family tribute would be complete without mentioning our dogs past & present—Duncan, Harley, Buddy Lee (all in doggie heaven) and Louie—all put up with us no matter what and just wanted us to know how loved we were.  Take all that is good in this world and bundle them up with tails that never quit wagging and you know why they put a smile on our faces every day!

Doggie Heaven Dogs–Duncan (top). Kelly with Harley & Buddy Lee

louie

 

Louie

They say you can’t choose your family, but we choose well to say the least!  THANKS FAMILY!

My Classmates, Army Buddies and Track & Rugby Teammates

No words will do this group justice—they shaped my life, shared the ups and downs, pushed me, picked me up, made my life a constant joy and still influence my life today.  Our shared hardships and service to our country during my Army and West Point years went a long way to make me who I am.  Added to these great folks are my sports teammates who I have forged an unbreakable bond.  DUDES, YOU GUYS ROCK—THANK YOU ALL!

Hank as plebe (freshman) 1967 & at Graduation June 9, 1971

Hank running the mile relay against Navy at West Point–I never lost to Navy!

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Ft Benning Rugby Team 1975–Hank 2nd row with his arm around future Chief of Staff of the Army,  George Casey

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1977 Panama Founder’s Day (of West Point) with 2 classmates

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Officers of 4-20 Infantry ready for the jungle in Panama–I’m on back row 5th from the left 1978

The Sports Teams I Coached—Football, Rugby and Track

Growing up, next to my parents, no one influenced me like my coaches.  They just had a knack to get the best from me.  I tried to do that as a coach.  In a magazine article I wrote for American Football Monthly, I wrote the following “You can still care yet be demanding.  There is a fine line between firmness and harshness, between firm leadership and bullying, and between discipline and pettiness—great coaches know the difference and practice every day.”  I tried to live up to that as much as possible every day I coached.  While our time often was brief, it still lives on—almost all have really gone on to become great citizens who can make us all proud.  I can’t begin to tell you how much you have meant to me—THANKS FOR LETTING ME COACH YOU AND FOR YOU OUTSTANDING EFFORTS TOWARDS OUR GOALS AND STAYING IN TOUCH!

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West Point Rugby Team 1983 at Sandhurst, England–my first coaching job

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Hank (head coach) with his St John’s Military Academy Football Team 1993

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Teaching my players, Bellevue HS, just before we won the 2001 State Football Championships

Our wonderful Clients who are our Trusted Friends

Anne & I work in the best possible business—we make travel dreams a reality!  Our slogan says it all:  Savor life . . . make memories . . . Visit Dream Destinations!  Your journey begins here!  THANKS ALL YOU WONDERFUL FOLKS WHO TRUSTED US TO PLAN THEIR TRIPS—WE LOVE YOU ALL

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D Day 70th Anniversary Trip we led in 2014
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AmaWaterways Chef’s Table with Clients on a river cruise Photo Anne Schrader

Some awesome clients we escorted in 2015 on an AmaWaterways Rivers & Castles river cruise  Photos Anne Schrader

Our Great Vendors

The hardest part of the travel business is finding the right suppliers who constantly deliver a product that exceeds our client’s expectations.  It is a partnership we do not take lightly.  We have learned from you and respect you continuing efforts to deliver high quality products.  Your business development directors combined with great education programs have made us much more professional.  High on this list are AmaWaterways, Scenic, Celebrity, Azamara, Travel Guard, and Europe Express.  We also appreciate all you dedicated employees who have made our vacations and our clients’ vacations fabulous.  THANKS FOR BEING SUCH GREAT PARTNERS!

Now It’s Your Turn

Do yourself a favor—tell someone thanks today for any reason.  We all have so much to be thankful for—for me the hard part is perhaps leaving someone out–I hope I didn’t.

From Anne & Hank—Happy Thanksgiving and Thanks Again to All of You for Your Trust in us!

Our Ideal Customer—It’s Probably YOU!

 

By Hank Schrader, USMA ’71, Europe Destination & Europe River Cruise Expert

This might seem like a strange topic for our blog, but in reality, it may be the most important—who is our ideal customer?  In my lifetime I have been a career Army Officer, a teacher and a travel advisor.  These 3 careers have one item in common-it’s all about relationships with people.  We think our best asset, while advising you about travel, is our relationship with you—we are your trusted travel advisors. We will do the best for you and match you with the right trip so you can experience the joy of being in a wonderful place and learn all about it and share these experiences with family and friends.  So I would like to boldly tell you who you are, what you want from travel and how we can help you achieve your travel goals.

Who You Are

First and foremost you are active folks.  You have succeeded professionally, physically and socially in your lifetime.  You are a college graduate and you are married.  You may still be working or just recently retired but you have been in the workforce for over 40 years.  You are reasonably affluent and willing to spend $10,000 or more on a trip that matches a travel experience you want.  You are well traveled—you probably have visited Alaska, Hawaii or Europe, or all three.  You might have even lived for a while in a foreign country.  You probably have been on a 7 day ocean or river cruise.  You have realistic expectations—you know great trips are expensive.  You seek great value in your trip—the best experiences for your money.  You know geography and world events—chances are you read a lot.  You like art and history.  You like both big cities and small villages and historic sites.  You really like good food and wine.  You want to be pampered—you want to have a temporary lifestyle that exceeds your daily lifestyle.  You want to mark milestone celebrations with unique travel experiences.  You have worked very hard in your lifetime and you want to reward yourself for your past and future achievements.

Some of the Great Folks We Have Helped Achieve Their Travel Dreams

What You Are Seeking From Your Travels

You want travel to enrich your life with experiences.  You want to travel with friends and family to share these experiences.  You have done your research before you seek us out and you want to turn your dreams into reality (according to Google, 62% of all leisure travelers use the internet to research their trip and the average traveler visits 20 different websites prior to making a purchase—you may be one who has done such extensive research).  Sometimes it is a new experience.  Sometimes it is a familiar place.  Sometimes it is an escape.  Sometimes it is pure luxury—the best the world has to offer.  Sometimes it is active and full of adventure.  I’ll bet if you close your eyes and start thinking about where you would like to go and what you would like to experience, you can quickly think of 3 or more places—your own personal bucket list.  You want a vacation that is fun, safe, hassle free and a good value for your money.

How We can Help You Achieve Your Travel Goals

According to Google, there are 5 distinct stages of travel. They are 1) Dreaming; 2) Planning; 3) Booking; 4) Experiencing; and 5) Sharing.  We help you in all of the 5 phases of travel by turning ordinary trips into extra-ordinary experiences.  How do we do this?—we really know who you are!  We know what you like and do not like.  We do not want your trip to be okay or good—we want it to be the best vacation you ever take!  We are not Hank.com or Anne.com—we do not work for a cruise line or a resort or a travel company—we work for YOU!  There is no booking engine on our website—we need to talk with you, really know you and then plan and book your trip.  We have been in business for 20 years.  We know what a great value is in travel and will find it for you.  Ask yourselves—who do you know that has been on 27 ocean cruises, 12 river cruises, visited over 80 countries and written 49 city guides for European destinations?  We really know our stuff about travel and we use our experiences to enhance your trip.  Maybe, most importantly, we don’t want to be one and done with your travel—we want to be your trusted travel advisors for life.  You aren’t our customer—you are our friend and we treat all our friends with respect and will do the right thing to help you achieve your travel goals.  Almost every time we plan a trip for someone, we ask ourselves why would anyone try to do it themselves, especially since it cost nothing extra to use us and you will pay the same regardless if you use us or not.  The bottom line is we know what you are seeking from your travels and we can help you achieve your travel goals so we can get you the right experiences on all of your trips. 

Did we get it right—are you our ideal customer?  We are pretty sure you are!  The next time you are thinking about traveling, why not contact us to help you achieve your travel expectations?  Let us make you member of the Dream Destinations Traveler Hall of Fame.  We hope this will inspire you to give me a call at 713-397-0188 or send me an email (hschrader@dreamdestinations.com ) so I can help you:

Savor life . . . make memories . . . visit Dream Destinations!  Your journey begins here!

Client Satisfaction and Service–The Dream Destinations Way

Client Satisfaction and Service
We always tell everyone that chooses to travel with us that they are not clients—they are friends and you always treat your friends the right way. We use that guiding principle in all our dealings with our clients. Service and satisfaction are the keys to maintaining great clients. There are many client satisfaction evaluation methods. I’m not really sure who developed the following hierarchy but when I looked at its five levels, it really made sense to me—we have to get all our clients to level 4 or 5 if we want to be great travel professionals. So, let’s examine client satisfaction by using the following scale:
Hierarchy of Client Satisfaction Scale
Level 1 Response & Accuracy
Level 2 Credibility
Level 3 Partnership
Level 4 Trust
Level 5 Discovery
A quick summary would look like this:
Level 1 is the basics—if we are not responsive & accurate you soon will lose this client for life—the dissatisfied client will not be a repeat traveler
Levels 2, 3 & 4 are where we prove our worth by creating a business relationship built on matching the right trip to the right person.
Level 5 is where we work together to expand our clients travel experiences & they will be repeat clients
So how does Dream Destinations transform a potential client into a level 4 or 5 satisfied traveler? It is really very simple–we add Value to the trip! I think most travel professionals believe what sets them apart is their level of service but while service is important, we believe the single most important factor is matching the right trip to the right person—it is all about a partnership and trust.
Here is what we try to do with each client. First, we try to respond to any communication within 24 hours. Second, we ask a lot of questions and LISTEN—not only what is said but not said. Travel is an exciting, emotional business with great life changing experiences and many benefits but when there is a lot of money on the line, we have to get it right so our clients get the best possible value for their money. Part of getting right is our experience and credibility (20 years in business; numerous professional certifications and specialty designations; first-hand knowledge of the desired trip; and great industry vendor contacts) but it is really about building trust and a partnership. Partners add value so both win. Thinking back to my high school coaching career, my focus was on developing players to be their best by being demanding yet caring so we could win games. It was about the relationship and trust. Travel experiences are no different—there are a lot of options but finding the best fit is like coaching—it is both an art and a science. The science of travel is the trip offered by the vendor. The art is matching the right client to the right trip. First, we start with the goal of the trip—what does the client want to experience? Never forgetting the goal, the second part is to obtain the goal trip, given the constraints of real life (time available, cost, a trip offered at the desired time of travel by the desired vendor).
Value does not come easy in travel. It seldom is found by an online search of a destination or a vendor. We believe it comes from a partnership between us, the client and the vendor with the underlying principle of what is the goal of this trip and have we properly matched the expectations of the client to the right trip. Have we been reliable and trustworthy, did we put the client’s best interest first? If we can achieve these items when we provide a trip experience that is right, we are on our way to Discovery– where we work together to expand our clients travel experiences.
If these ideas sound good to you, we invite you to come travel with our assistance—let’s develop a great partnership together! Our tag line says it all:
Savor life…make memories…visit dream destinations! Your journey begins here!
Please visit http://www.dreamdestinations.com to learn more about us.